C-8.2.1, r. 1 - Regulation respecting standards, specifications and quality criteria applicable to 9-1-1 emergency centres and to certain secondary emergency communication centres
15.On a monthly basis, emergency communications must be answered in less than 10 seconds in at least 90% of cases, unless special circumstances justify a longer delay.
15.On a monthly basis, emergency communications must be answered in less than 10 seconds in at least 90% of cases, unless special circumstances justify a longer delay.